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OFFICE 365: Convert user to shared mailbox (office wants to keep mailbox)

 

Go to http://portal.office.com > Click on the Admin Tile > Admin Centers > Exchange > Mailbox > Search for the users mailbox > Click on Convert, as below:

 

 

Once the account has been converted to a shared mailbox, take the license off the account.


More info on setting up accounts: https://ljhtech.zendesk.com/hc/en-us/articles/229519147-365-Manual-account-set-up

 

 

 

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