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MOVE: FatalError: Could not parse input file It may not be a valid XML document

Hi there,

When an office is trying to transmit to websites but change is not reflecting check the rea feedback as normal (check xml.office@ljh.com.au in surgemail).

If rea message is similar to below:

FatalError: Could not parse input file /web/reaxml/home/evolution2/failed/XLJSTS_2016-04-20_11-11-40_B34.XML. It may not be a valid XML document. The error message from the XML parser is:

Premature end of data in tag description line 32

 

This means that they are using symbols like @ { ' etc cut and pasted from word. Delete symbols. Apostrophes must be deleted and typed straight into Move as word produces a font websites don't accept. 

You can use this online tool to remove the special characters - http://www.textcleanr.com/

Once this has been fixed hit save and transmit should be successful.

 

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